Web-to-publish systems are complex software applications. For this reason, d-serv GmbH attaches great importance to usability and user experience in the development of ci-book™, which includes explanations of the range of functions and help on how to use them.
Some product information, numerous help texts and our general user manuals are provided on this website and will be added to gradually.
Customer-specific user manuals for the editorial department, the graphics or design department and for the administration or project management will continue to be offered by d-serv GmbH.
Numerous customers have their ci-book™ clients visually adapted according to their corporate design and have their advertising material edited, managed and translated in closed user groups, whereby various processes and information must not be publicly accessible. Existing, client-specific user manuals can therefore not be made available here.
During the original conception and during the runtime of the knowledge base provided so far, it became apparent that numerous customers clearly prefer direct contact via the helpdesk or with our support team.
In addition, the structure of a knowledge base, its inevitable division into individual questions and corresponding answers, has not always been comprehensible to all users. The rather classical provision of user manuals, including tables of contents and corresponding chapters or subchapters, with their overall linear structure, are more targeted and effective, both in terms of the effort required to update them for d-serv GmbH and in terms of their reception by the users.
For these reasons, d-serv GmbH has decided to shut down the previous “ci-book™ Knowledge Base” in March 2022.