The following information provides a simple overview of what happens to your personal data when you visit our websites (dserv.de and ci-book.de). Personal data is any data by which you can be personally identified.
What rights do you have regarding your data?
At any time you have the right to information about the origin, recipient and purpose of your stored personal data free of charge. You also have the right to demand the correction, blocking or deletion of this data. You can contact us for this purpose as well as for further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
What do we use your data for?
Part of the data is collected in order to ensure the error-free provision of the websites. Other data may be used to analyse your usage behaviour.
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form. Other data is collected automatically by our IT systems when you visit our websites. These are mainly technical data, for example web browser, operating system or time of page access. These data are collected automatically as soon as you enter our websites.
Who is responsible for the data collection?
General information and mandatory information
The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (names, e-mail addresses or similar). The responsible party for data processing on our websites is:
Telefon: +49 (0)7071 795680
Telefax: +49 (0)7071 7956833
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke an existing consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right of appeal to the competent supervisory authority
In the case of violations of data protection law, the person concerned has the right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. Information on the State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html [German]
Right to data portability
You have the right to hand over data that we process on the basis of your consent or in fulfillment of a contract, in itself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done to the extent technically feasible.
For security reasons and to protect the transmission of confidential content that you send to us as the website operator, our websites use SSL or TLS-based encryption. You can recognise an encrypted connection, for example, by the fact that the address bar of the browser displays “https://” and the lock symbol. If encryption is active, transmitted data cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, the right to correction, blocking or deletion of this data. You can contact us at any time with regard to this and any other questions you may have on the subject of personal data.
Objection to advertising
We hereby object to the use of contact data published within the framework of the imprint obligation for the purpose of sending advertising and information material that has not been expressly requested. As operators of our websites, we expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam e-mails.
Expert for data protection
We have not appointed a data protection expert for our company in accordance with Section 38 (1) of the German Federal Data Protection Act (BDSG). If you have any questions about our means of communication, the websites or within the scope of our product, service and support services on the subject of data protection, please send your enquiry to us by e-mail to the following address:
We have invested a great deal of effort in reducing the number of cookies. Should we or required third party services nevertheless need to set cookies, the following information applies.
Cookie deactivation page of the Network Advertising Initiative:
Cookie deactivation page of the US website:
Cookie deactivation page of the European website:
Server log files
The provider or hosting of our websites automatically collects and stores information in so-called server log files, which your browser automatically transmits:
- Browser and browser version used
- Operating system used and corresponding device class (smartphone, tablet or desktop)
- Address of the website you came from
- Address(es) of the files retrieved
- Amount/scope of data sent
- Name of your internet service provider
- Host name of the accessing computer
- Date and time of the server request/retrieval
- Abbreviated IP address (network address)
This data is not merged with other data sources. The basis for the data processing is Art. 6 para. 1 lit. f DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
– Concerning our products, for example ci-book™ –
Depending on the contractual arrangements with our customers:inside, there are two options:
Option 1: Amazon Web Services
Vendor: Amazon Web Services EMEA SARL, Luxembourg.
For more information on Amazon Web Services, please visit:
Option 2: Microsoft Azure
Vendor: Microsoft Corporation, Redmond, USA
For more information on Microsoft Azure, please visit:
If you send us enquiries via the contact form, your details from the contact form, including the contact data you have provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent. The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. An informal communication by e-mail to us is sufficient for this purpose. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation. The data you entered in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies. Mandatory legal provisions, in particular retention periods, remain unaffected.
For our contact forms to avoid spam entries we use:
Provider: hCaptcha – Intuition Machines Inc., San Francisco, CA, USA
You can find more information about hCaptcha at:
– Currently only in use within our products –
Vendor: Mailgun Technologies Inc, San Antonio, USA
You can find more information about Mailgun at:
Processing of data
We collect, process and use personal data only insofar as they are necessary for the establishment, content or amendment of the legal relationship (inventory data). This is done on the basis of Art. 6 (1) lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our websites or web-based products (usage data) only insofar as this is necessary to enable users to use the service or to bill them. The collected data will be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
For our websites, for example enquiries via contact form, and for the administration of data concerning our potential and existing customers:
Vendor: Pipedrive, Tallinn, Estonia
You can find more information about Pipedrive at:
For our products, for example support requests via email to the helpdesk, and for internal task management:
Vendor: Zendesk, San Francisco, USA
You can find more information about Zendesk at:
For our customer communication and office software:
Vendor: Microsoft Corporation, Redmond, USA
You can find more information about Microsoft 365 at:
For our accounting and billing needs:
Vendor: Haufe-Lexware GmbH & Co. KG, Freiburg, Germany
You can find more information about Lexware at:
For our enrolment records and evidence of activities performed:
Vendor: Harvest, New York, USA
You can find more information about Harvest at:
Analysis and tracking
You can find more information about Plausible at:
Vendor: OnTheGoSystems Limited, Hong Kong
You can find more information about WPML at:
To view privacy settings – If this must be used.
Vendor: devowl.io GmbH, Grafling, Germany
You can find more information about Real Cookie Banner for WordPress at:
Use of fonts and icons
– Locally embedded, no connection to FontAwesome server –
Vendor: Fonticons Inc, USA
You can find more information about Font Awesome at:
– Locally embedded, no connection to GoogleFonts server –
Vendor: In the European Economic Area (EEA) and Switzerland, Google services are provided by Google Ireland Limited, Ireland. Google Ireland Limited is a subsidiary of Google LLC, USA.
You can find more information about Google Fonts at:
The transfer of personal data to third countries depends on the respective Google service and is subject to the various EU standard contractual clauses, insofar as these are offered by Google. Further information on this and Google’s responsibility can be found at the following link: https://business.safety.google/gdpr/
Social Networks and Social Media
This data protection declaration also applies to the following social network presences or business entries made by us:
https://g.page/d-serv-gmbh/ [Brancheneintrag für die d-serv GmbH]
https://goo.gl/maps/v5ZfdFrPHYyGhK5a6/ [Brancheneintrag für ci-book™]
https://www.youtube.com/channel/UC_I6aXhgVjfQoriaLGIJRJA/ [YouTube Channel der d-serv GmbH]
Vendor: If you are in the EU, European Economic Area (EEA) or Switzerland, this service is provided by LinkedIn Ireland Unlimited Company, Ireland. If you are located outside these aforementioned regions, this service is provided by LinkedIn Corporation, USA.
You can find more information about LinkedIn at:
Vendor: If you are in the EU, European Economic Area (EEA), EFTA countries or the UK, the data controller is Twitter International Company, Ireland. If you are located in another country outside of the aforementioned regions, it is Twitter Inc, USA.
You can find more information about Twitter at:
Further data processing services used within our products will be listed on request in the context of an order and the conclusion of a contract.
For our publicly accessible websites, we have taken care to ensure that services provided by Alphabet Inc. [Google] and Meta Platforms, Inc. [Facebook], both USA, are reduced to a minimum and, if possible, not used at all.